“Service blueprinting” key to customer loyalty: Sudhir Kalé
“Service blueprinting” key to customer loyalty: Sudhir Kalé
“Service blueprinting” key to customer loyalty: Sudhir Kalé
The Extended Marketing Mix for Casinos - People, Processes, and Physical Evidence
The Extended Marketing Mix for Casinos – Discussion and Implications
Positioning Your Casino for Increased Customer Loyalty and Retention
Sudhir Kale: Macau is better off not compared to Las Vegas